Here’s a list of commonly asked questions. If your question is not answered please contact us.
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Any user may sign up to an account using the 'Sign-up' button on the Home page. If your a first time user, click the 'not a member' button so that it changes to 'already a member'. Now you can sign in using an email and password or by using your existing facebook, google+ or twitter accounts. Make sure to sign into your account the same way each time to avoid making multiple accounts. If you are having difficulty signing up for an account, please contact us at admin@callalocal.com.au. Once you have an account you can click 'add listing', choose a package and list your business.
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To add a listing follow these steps: You first have to create an account. See previous question for how to do that. 1. press the 'add listing' button on the homepage. 2. You must choose a package before proceeding to the the listing page. 3. Please fill in the information you want on your listing and press the 'preview' button to see a preview of your listing. 4. You may then press 'submit listing' to proceed to checkout. 5. Fill out your billing information and credit card details. (if you have a coupon code click on 'click here to enter your code' and apply the code) 6. Wait for your listing to be approved to become visible and searchable. We aim to approve as quickly as possible, but may take some time depending on the volume of submitted listings. You may continue to edit and update your listing while it is being reviewed.
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Our primary payment method is via credit card using stripe as our secure payment gateway. If you don't have access to a credit card or would rather pay via direct debit please follow these instructions. 1. Add the coupon 'directdebit' to your listing order at checkout. Look for the 'Have a coupon? click here to enter your code' at the top of the checkout page. 2. Pay your account at BSB: 304 260 Acc: 0064593 with the payment reference as 'your business name.' 3. We will approve your listing once payment is received.
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Yes, listings for not for profit organisations, community organisations and charities receive a free listing. Business listings are not free. In order to get a free listing on the final step of the listing process, at the checkout, look for 'Have a coupon? click here to enter your code.' Click on the link and add the code 'nfp.' This will reduce your checkout to $0 and you will be allowed to submit your order. Please note orders need to be approved as genuine not for profit requests before your listing will appear. We aim to complete these checks as quickly as possible.
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Listings for not for profit organisations, community organisations and charities receive a free listing. Business listings are not free. In order to get a free listing as a not for profit entity on the final step of the listing process, at the checkout, look for 'Have a coupon? click here to enter your code.' Click on the link and add the code 'nfp.' This will reduce your checkout to $0 and you will be allowed to submit your order. Please note orders need to be approved as genuine not for profit requests before your listing will appear. We aim to complete these checks as quickly as possible.
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If you change your mind within 10 days of purchase, please contact admin@callalocal.com.au for a full refund. Please understand that your listing will be removed from online and any local directories it has been added to.
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All packages are 365 days. You will need to renew your listing yearly to remain active.
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Check out our contact us page or email us at admin@callalocal.com.au. If you would like to speak in person, leave us your number and request a call back. We will endeavour to respond to all requests as soon as possible.
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By having mostly paid listings that renew annually we are able to remove most inactive businesses. However, occasionally we miss a business that is inactive or a business that is impersonating an actual business. If you notice an irregularity, you can report a business. We will check into it and have the business removed if required. We are committed to having a directory with active businesses.
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Yes, we aim to accommodate all business types. If you can't find a suitable category, please contact us.
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We are based in Melbourne, Victoria.
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All listing orders must be approved by our admin support before going live. This ensures the integrity of all listings. We endeavour to complete these as soon as possible so that your business is available and searchable. You can continue to update your listing while it is under review in your accounts 'my listings' section.
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Our local directories are pdf published directories of the information you provide for your listing in a given local area (eg. suburb or region). Standard listings get one line of information in a local directory, that is business name and phone. Premium listings get a multi-line listing with business name, address, facebook, other social media and website. We do not include logo's or descriptions in local directories.
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Local directories are made available for download on callalocal.com.au. They may also be freely distributed via any means, placed on websites, facebook pages and other social media. Our local ambassadors for each area are active in promoting our local directories in the local communities. They do this via email, facebook, local community websites, word of mouth and other means. We work hard to make sure local communities have access to their local directories.
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We attempt to update existing local directories on a weekly basis. If you have submitted a listing it will appear soon on your local directory at callalocal.com.au. If you live in an area where we have not yet produced a local directory, be assured your area has been now added to our list of areas to produce and will be completed as soon as possible. Our aim is to cover every suburb and region in Australia, but this takes time. In the mean time your listing is available and searchable on callalocal.com.au
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Please choose the nearest category that is available and please contact us on admin@callalocal.com.au. We will endeavour to add categories where needed. We cannot though continue to separate businesses into minute categories that amply fit under another easily.
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Simply login. You find your user dashboard under your gravatar (between 'add listing' and 'Explore' on the main header). Choose my listings. From here you can update all your information for your listing. Simply choose the edit listing button, pencil shaped icon, for the listing you want to edit.
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Yes, but if it has not updated after 2 weeks, please let us know at admin@callalocal.com.au.
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Yes, files may be added under 'add files' in your listing. To listings, log in, go to my listings under your gravatar on the main header. Choose edit listing, the pencil shaped icon, to update.
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Free directories have some disadvantages. They often allow many insolvent businesses to remain listed. They require lots of ads on their pages for income. At callalocal.com.au we want to ensure our listings are current and that our home page is ad free. In addition we pay local ambassadors to champion our listed businesses and local directories in local communities. And we produce an easy to read local directory for local communities. I don't know of any free directories offering these additional services and benefits to promote your business. Not paid ones for that matter too.
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Our local ambassadors are locals who are passionate about locals supporting local businesses. Our local ambassadors promote our listed businesses and distribute our local directories in the local area. It means every local directory has a local touch and local promotion from someone who is truly local.
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We publish vacancies on our site, see the footer and follow the link to the local ambassadors and careers page. We also use other job sites. If you are passionate about locals supporting locals, please get in touch.
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Login to your account. Press 'add listing.' You will see a pop-up under the multi-listing package appear stating how many out of 3 listings you have used. choose the multi-listing package in the pop-up to add another listing on your multi-listing package.

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